We collect the minimum needed to run the platform. This policy explains what we keep, why, and how to ask for it back.
1. What we collect
- Account info: name, email, language preference.
- Provider info: business address, services, photos, working hours.
- Booking info: dates, services requested, messages between owner and provider.
- Usage info: pages visited, anonymised analytics, device/browser type.
2. Why we keep it
To match owners with providers, to deliver booking notifications, to detect abuse, and to improve the product. We do not sell your personal data, ever.
3. Who can see it
Provider profiles are public by design. Booking messages are visible only to the owner, the provider and authorised Aniwal staff (in support escalations). Aggregated usage data is shared with analytics providers in an anonymised form.
4. Cookies
We use first-party cookies for authentication and language preference. We use Google Analytics in anonymised mode for usage statistics. You can opt out via the banner shown on your first visit.
5. Data retention
Account data is retained while your account is active. After closure, identifiable data is deleted within 90 days, except where retention is required by law (invoicing, tax).
6. Your rights
Under GDPR you can request a copy of the data we hold about you, ask for corrections, restrict processing, or request deletion. Email privacy@aniwal.pt and we'll respond within 30 days.
7. International transfers
Our infrastructure runs in the European Union. A small number of sub-processors (analytics, email) may process data outside the EU under EU-approved standard contractual clauses.
8. Changes
Material changes to this policy are announced at least 14 days in advance.
9. Contact
Data protection enquiries: privacy@aniwal.pt. Supervisory authority: Comissão Nacional de Protecção de Dados (CNPD).